Vacancy Information
| Reference ID | 199784 | ||
|---|---|---|---|
| Job title | Debt Collection Manager | Number Required | 1 |
| Firm | Search and Select Recruitment Agency | Hours | Full Time |
| Address | 1 Upper Church St | Duration | |
| Contact | Search and Select Recruitment Agency | Salary | To be advised |
| Tel No | End Date | 17 May 2024 | |
| Number Required | 1 | ||
| Hours | Full Time | ||
| Duration | |||
| Salary | To be advised | ||
| End Date | 17 May 2024 | ||
| Notes | Our client seeks a Debt Collection Manager to join their team. Role Profile: We are seeking an experienced Debt Collection Manager to lead a targeted plan to reduce aged debt. The Debt Collection Manager will be responsible for overseeing all aspects of the debt collection process, including managing a team of collectors, implementing strategies to improve collection rates, and ensuring compliance with relevant regulations. The ideal candidate will have strong leadership skills, extensive knowledge of debt collection practices, and a proven track record of successfully managing and motivating a team. Key Responsibilities: Lead and supervise a team of back office administrators. Demonstrate a goal driven attitude by coaching and motivating a team of collectors to meet and exceed collection targets and goals. Provide guidance, support, and training to team members. Conduct regular performance evaluations and set performance goals. Foster a positive team culture, emphasizing collaboration and achievement of individual and team targets. Develop and implement effective debt collection strategies and tactics to maximise collection rates. Implement quality control measures to maintain high standards of work in order to deliver against agreed finance KPIs set by the revenue controller. Conduct regular audits to identify and address errors. Provide feedback and coaching to improve team performance. Ensure weekly reporting is produced with clear course of action should KPI's not be met. Facilitate clear and effective communication within the team and with other departments. Address and resolve any issues or conflicts that may arise. Develop and maintain relationships with clients, creditors, and other stakeholders to facilitate debt collection efforts. Generate and analyse comprehensive reports to track team performance. Identify trends, areas for improvement, and implement corrective actions. Provide regular updates to upper management on team achievements and challenges. Utilise data-driven insights to refine debt collection strategies and enhance overall effectiveness. Key Skills and Experience: Proven experience in debt collection management. Proven experience in back office operations. Strong leadership and team management skills. Excellent organisational and time management abilities. Analytical mindset with a focus on process improvement. Effective communication and interpersonal skills. Knowledge of billing cycles for utilities. Knowledge of Microsoft D365.Knowledge of relevant software and tools for back office operations. Experience in implementing process improvements. Familiarity with industry regulations and compliance standards. Strong problem-solving skills. Ability to adapt quickly. If you have the required skills please apply online at searchandselect.com quoting reference number: 14618 | ||
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