Vacancy Information

Reference ID	199680
Job title	Service Operations Centre Support Technician	Number Required	1
Firm	Search and Select Recruitment Agency	Hours	Full Time
Address	1 Upper Church St	Duration	Permanent
Contact	Search and Select Recruitment Agency	Salary	To be advised
Tel No		End Date	16 May 2024
Number Required	1
Hours	Full Time
Duration	Permanent
Salary	To be advised
End Date	16 May 2024
Notes	Our client seeks a Service Operations Centre Support Technician to join their team. Role Profile: Working as part of a 247 rotation, the role in the Service Operations Centre is to ensure the effective Service Assurance of the Core Networks and systems by proactively monitoring the entire network and infrastructure, both locally and off-Island. We work quickly and efficiently to provide maximum coverage, always. We want customers to have a consistent performance. When the unexpected happen, you're the first to know, act and communicate, acting as Incident Manager for minor incidents. Through Change Management, we will ensure governance and communication for planned maintenance from own departments as well as vendors. Using the crucial ITIL Framework, ensuring a systematic approach to changes, to minimise risk and to foster an efficient operation. In addition, you will be supporting several key areas around the business including Customer Technology Services, Business Services and Network Services, among others. The Service Operations Team support the business and customers, both locally and globally. As part of the team how you present and conduct yourself is important to us and so we look for professional and enthusiastic individuals, who have a customer ethos at the heart of everything they do. This role represents an opportunity for a capable and level-headed individual who is truly passionate about delivering world-class service to customers. Key Skills and Experience: Essential - Minimum of 5 GCSEs or equivalent - Grade A - B, must include English. MIM Qualification or similar recognised industry standard for Incident Management. May have started or obtained a recognised Telecoms qualification such as CCNA.2 or more years working in a similar environment. Experience of ITIL Incident & Change Management. Have an ability to communicate clearly and professionally. A good understanding of MIM or similar that covers Process, Communication & Continual Improvement. A full clean driving licence to enable site-to-site movement using the company fleet. Desirable - Proficient using ServiceNow Change & Incident, Incident Management, or similar platform. Knowledge of the telecoms industry. A self-motivated individual but also an excellent team player but with ability to work with little or no supervision. Excellent time management skills. Being punctual is some we expect from everyone. Ability to multitask. Each team member will have multiple tasks to deliver daily. If you have the required skills please apply online at searchandselect.com quoting reference number: 14615

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