Vacancy Information

Reference ID	175717
Job title	Customer Service Advisor	Number Required	20
Firm	Barclays	Hours	Full Time (Various)
Address	Barclays House Victoria Street Douglas	Duration	Permanent
Contact	See notes	Salary	Competitive
Tel No		End Date	30 December 2022
Number Required	20
Hours	Full Time (Various)
Duration	Permanent
Salary	Competitive
End Date	30 December 2022
Notes	As a Barclays Customer Service Advisor, you will act as the first point of contact for our International/Offshore clients. Your role will be to provide a confident, professional and knowledgeable manner at all times to ensure their needs are met. You'll also be liaising with both internal and external stakeholders on a regular basis, to resolve queries and understand requirements in order to meet their needs successfully. Barclays is one of the world's largest and most respected financial institutions, with 329 years of success, quality and innovation behind us. We offer careers that provide endless opportunity - helping millions of individuals and businesses thrive, and creating financial and digital solutions that the world now takes for granted. Due to Isle of Man government legislation, you will need to reside or relocate to the Isle of Man to be eligible to be considered for this role. Hybrid Working: We are currently operating in a hybrid working environment, meaning that many colleagues spend part of their working hours at home and part in the office in the Isle of Man, depending on the nature of the role they are in. Please discuss the detail of the working pattern options for the role with the hiring manager. What will you be doing? Proactively educate customers to have confidence in using alternative channels of their choice, at times to suit them Exceeding customer expectations and being empowered to deal with customer requests at first point of contact Using your time efficiently, adhering to personal work patterns and schedules to meet customer demand and ensure you achieve your own objectives on a daily, weekly and monthly basis Acting with honesty and integrity and working with colleagues to create a respectful and motivating environment to attract, inspire and develop colleagues Personally looking after your own well-being in the workplace and that of your close colleagues, to contribute towards a culture of care Actively participating in citizenship activity that contributes to the wider SkyBranch Premier Community in which you work. What we're looking for: Previous customer service skills and experience Good communicator and ability to form professional relationships Ability to effectively plan and organise Effective decision making. Skills that will help you in the role: Previous knowledge/experience within Financial Services would be beneficial Computer literate and have proficient keyboard skills. Where will you be working? You will be based in one of our two offices situated in the heart of Douglas, Isle of Man, where you are within 5 minutes' alk of the shops and harbour. Barclays holds its values at the forefront of everything we do with a firm emphasis on our colleague population and the community we live in. We are a fast paced, future focused organisation with opportunities for development and mobility across Barclays Group. To apply visit https://search.jobs.barclays/job/douglas/customer-service-advisor/13015/26265311808

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