|Job title||Infrastructure Engineer|
|Salary||To be advised|
|End Date||19 August 2019|
|Notes||Duties include: Responsible for the service availability of Services & day to day management of the underlying infrastructure covering, but not limited to: Cloud Platforms; Dedicated Servers; Managed Firewalls; Hosted Exchange; Load Balancer Services; DNS services; Shared Hosting platform; Storage Platforms. Performance Monitoring, Optimisation & Capacity Planning; System upgrades & Change Management; Disaster planning & Business continuity; Write RFO documents to cover any significant events, including internal report on recommended follow-up action; Write technical documentation for all platforms, products & services, including product definitions documents & operation manuals for the Technical Support team; Provide out of hours & on-call support for escalated incidents; Working with the Service Delivery Manager, develop & maintain metrics & KPI's to drive operational efficiency; Assist with network & datacentre operations responsibilities; Provide information to Customer Services Manager to support Monthly Reporting; Adhere to the Health & Safety Policy; Ensure you have the appropriate resource including the skills & abilities to deliver your responsibilities; Manage yourself to ensure that activities are completed to achieve role KPI's; Ensure departmental documents & processes are followed to ISO standards; Actively build relationship with customers, suppliers & colleagues as required; Assist with any ad-hoc activities as determined by the CTO or Directors. Skills & experience required: minimum 2 years' experience in a similar role; Delivering complex technical solutions with budget & timescale pressures; Experience with Technical Support process engineering, de-skilling processes, task automation, training & mentoring co-workers; Experience liaising with customers on technical solutions at a senior level; Project management experience; Preparation of performance reports as input for senior management processes; Appropriate professional level vendor accreditation such as Microsoft, Juniper, Fortigate, Cisco; Educated to degree level or equivalent; Full clean driving license; Knowledge of ITIL; Knowledge of Prince 2; Common Internet Protocols; (HTTP\HTTPS\FTP\DNS\SMTP\POP3\IMAP); SAN, NAS systems & related storage technologies; Virtualisation technologies & platforms (VMWare, OnApp, Hyper-V); Firewalls, UTM & related security technologies; Email systems including Microsoft Exchange, MailEnable, MailSite; Windows based systems, Active Directory & software; Switching, Routing & related technologies; Broadband technologies; (ADSL\SDSL\VDSL) & related technologies; Web hosting technologies, systems & control panels (cPanel, Plesk, WSP); Working within ISO 9001 to ensure Quality Management; Working within ISO 27001 system to maintain Information Security; Change management; Internet Routing architectures & protocols (BGP, OSPF, MPLS, BFD); Linux (CentOS) based systems & software; SpamExperts email security & archiving system; Domains, DNS, registrars & related technologies; Point to Point Wireless Networking Technologies; Web Hosting technologies, systems & control panels (cPanel, Plesk, WSP); Centralised Authentication Services (TACACS & DIAMETER); Working within the quality management system ISO 9001 to maintain a culture of continuous improvement. To apply please send a copy of your CV to [email protected] quoting reference 22192.|
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